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Shipping Policy

El Garage Mx prides itself on offering high-quality products and a clear, transparent shipping service. Below, you will find everything you need to know about our shipping process.

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1. Processing and Manufacturing Times

 

Since our products are made to order, the processing and manufacturing time for your order is approximately 2 weeks. This period is necessary to ensure the quality of each item before it is shipped.

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2. Shipping Options and Costs

 

We offer the following shipping options:

  • Standard Shipping (FREE): The cost of this service is included in the price of your product. It is free with the purchase of any single item. If your order includes multiple products, the shipping cost will increase based on the total weight.

  • Express Shipping: This option is available at an extra cost to the buyer.

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3. Estimated Delivery Times

 

Once your order has been processed and shipped, the estimated delivery times are as follows:

  • Standard Shipping: 8 to 9 business days.

  • Express Shipping: 4 to 5 business days.

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4. Shipping Coverage and Carriers

 

We ship to Mexico and the United States.

  • Shipments within Mexico: All packages are shipped via Estafeta.

  • Shipments to the U.S.: Once the package crosses the border, the final delivery is managed by UPS or FedEx, depending on the destination.

 

Shipping to Europe: If you wish to place an order from Europe, please contact us at orders@elgaragemx.com so we can check shipping costs with our carrier and provide you with a quote.

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5. Lost or Damaged Packages Policy

 

If your package is damaged or has not been delivered, please contact us first at orders@elgaragemx.com. We will be your primary point of contact and will handle the follow-up and resolution of the issue with the shipping company.

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6. Refund Policy

 

We offer a refund under the following conditions:

  • Defective Products: If the product you received has any defects, you may return it for a full refund.

  • Shipping Delay: If 4 weeks have passed since your purchase and the product has not been shipped yet, you are entitled to request a refund.

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