Refund Policy

At El Garage Mx, your satisfaction is our priority. We want you to feel confident in your purchase. If your product arrives defective or damaged, we will gladly assist you.

​

1. Conditions for a Refund

​

A refund or return is only applicable under one condition: if the product has a manufacturing defect. We do not accept returns for reasons other than defects.

​

2. Notification Period

​

You must notify us about the defect at the moment you receive your purchase. It is important that you inspect your product as soon as it is delivered.

​

3. How to Request a Refund

​

To begin the refund process, please follow these steps:

1. Document the issue: Take clear photos or a video of the damaged product.

2. Send us an email: Write to orders@elgaragemx.com, attaching the photos or video, and describe the problem you found.

3. Evaluation: Our team will review your request and the evidence you provided.

​

4. Return Shipping Costs

​

The cost of return shipping will be agreed upon between us and the customer, depending on the condition and nature of the product's defect.

​

5. Refund Type

​

Once your request is approved, we will offer you one of the following refund options:

• A store credit to be used on future purchases.

• A refund via PayPal.